Job Location
5 years

Educational Qualifications:

  • Graduate in Mechanical Engineering or Post-Graduate diploma in Business Management or Sales Management

Work Experience: 

  • Minimum 5 years of work experience in B2B industrial sales or distribution sales experience, preferably with industrial-oriented UN Packaging. Experience with FMCG or sales in highly competitive Industrial products is preferred.

Skills & Knowledge Required:
 Demonstrated skills in both verbal and written communications
 Excellent skills in Math
 Must be able to handle multiple tasks and effectively work independently
 Must also have the ability to work collaboratively with others as part of a team
 Advanced knowledge of computers and related software
 Demonstrated ability to develop and maintain positive rapport with customers
 Must possess an “Of Service” attitude towards customers and colleagues alike
 Willingness to work collaboratively in a team environment
 Must be comfortable in office, factory and warehouse environments
 Ability to work with senior management and plant level employees

Additional Requirements:
 Must be a live wire Sales Professional
 Must have adequate aggression to beat the competition and stay ahead
 Must not compromise loss of opportunity
 Work by passion
 Must be a go-getter
 Professional appearance and demeanour
 Preferable with or similar CRM tool
 Must have a valid UAE driving license

Key Responsibility

Job Responsibilities:
 Serves as primary contact person and information center for customers. Strengthen and maintain favorable relationships with customers.
 Provides customers with timely and accurate information i.e. pricing, general mailings, specifications, plant production schedules, etc.
 Maintains active customer orders per company policies.
 Handles receipt of customer orders per company policies.
 Completes order entry procedures in a timely and accurate manner.
 Controls input and maintenance of order entry database, originating sales orders, confirming delivery times and ensuring the accuracy of specifications, pricing and sales reports.
 Acts as liaison between plant, field sales, and customers to support the selling effort with all requests relative to the customer base, plant operations, production lead times and drop trailers.
 Receives customer complaints and implements formal complaint procedure. Secures authorization for return of materials, initiates returned sales procedures and prepares credit requests.
 Handles customer inquiries, samples, quotations, specifications and other services.
 Assists in resolving remittance discrepancies and prepares documents for billing corrections.
 Assures that credit control and cash in advance accounts comply with company policies.
 Assists in setting up new customer accounts, including credit applications, tax exempt certificates, etc.
 Communicates general price increases by preparing and sending new quotations to customers and prospects.
 Establishes and verifies necessary information for paying rebate accounts.
 Solicits sales of specific products as needed.
 Recommends and participates in developing and implementing improved sales service policies and procedures.
 Assists the sales representative and sales manager in the development of sales forecasts and budgets.
 Assists in the orientation and training of other employees as requested.
 Develops knowledge of products, policies and procedures necessary to perform job duties.
 As needed, may participate in problem-solving teams for continuous process improvement.
 May schedule plant production.
 Serves customers by identifying their needs.
 Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
 Provides product, service or engineering information by answering questions and requests.
 Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedules.
 Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
 Sells products by establishing contact and developing relationships with prospects; recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance; researching
and recommending new opportunities; recommending profit and service improvements.
 Identifies product improvements or new products by remaining current on industry trends, market
activities and competitors.
 Prepares reports by collecting, analyzing, and summarizing information.

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