We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Balmer Lawrie UAE LLC (collectively “Balmer Lawrie, BL, we, our, us”) collect, use, or otherwise process your personal information through BL CARES Mobile Application (hereinafter referred to as the “Platform”).

BL CARES is a mobile application platform provided by Balmer Lawrie (UAE) LLC to simplify access to your own information and to enable apply for HR services vide the mobile application. Information Access is like your profile, photo, date of birth, country, place, leave history, progression inside company, loan history, pay slips. HR services provided are Leave Application, Loan Application, Expense reimbursements.

By visiting this Platform, providing your information, or availing our service, you agree to be bound by the terms and conditions of this Privacy Policy, its terms and conditions, and agree to be governed by the laws applicable to data protection and privacy.

Collection of Your Information

Vide the App, your data is displayed to your individual use. All employee data is in Balmer Lawrie (UAE) LLC HRMS ERP Systems on-premises. As data is access by you on Mobile Application any where in the world, we put your selected HRMS data at SharePoint Online Cloud platform. The data to the App comes vide SharePoint Online against respective employee folders. Access to SharePoint Online Balmer Lawrie (UAE) LLC tenant is by Balmer Lawrie (UAE) LLC HR Department. We use your information only to provide the services, enhance your experience, troubleshoot problems, simplify your work load, make it easier to get all your respective information.

Data collected like Medical Reimbursements, Medical Treatments, Medical prescriptions, Leave Applications with Leave reasons, Leave Extension with Reasons, Expense reimbursements with reasons are for your work simplification. Instead of you coming physically to requests for these Services, Balmer Lawrie (UAE) LLC is providing a platform for you to apply for these Services in the comfort of your location, wherever you are located.

Data collected will be strictly inside SharePoint tenant of respective employee folder accessed by Balmer Lawrie (UAE) LLC HR Department personal.

Data for display only purpose is linked to your specific login information. You login and you see your own information. This information comes from Balmer Lawrie (UAE) LLC HRMS ERP Systems on-premises, sent to SharePoint Online Cloud platform.


We use data collection devices such as "cookies" on certain pages of the Platform. "Cookies" are small files placed on your hard drive that assist us in providing our services. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session.

Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Retention

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Balmer Lawrie (UAE) LLC to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.

From services vide the App, we retain data for purposes of showing trends to you like years of progression in the organization, leaves taken over the years, loans taken over the years, salary increase over the years, change in employee profile or data over years. This is to improve mobile application services to you.

Keeping your personal data safe

Your data seen in mobile application is stored at SharePoint Online Cloud platform. Access to SharePoint Online folders containing these data is strictly governed by organization data access policies.

Your Rights

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You can also write to us at the contact information provided below to assist you with these requests.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Customer Support

If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at You can reach our support team to address any of your queries or technical complaints related to platform and its services by emailing to

Last Updated: 08th Jan 2024.